This position in a key management role in the Global Application Development department. The Global Manager of Application Support will have responsibility for leading a team of Application Support Systems Analysts based in the UK, US and India. The new team will support our internal customers using our in house and third party business applications and websites.
The team will provide technical support & administration on systems such as Microsoft CRM, Author to Reader Fulfilment system, publishing systems, Drupal websites and finance systems: Troubleshooting, analyzing and resolving software failures. Application Supportwill collaborate with internal developers and external vendors to resolve technical application issues quickly. Duties include working with internal business customers on raised issues to understand their needs, deliver training and support, report on successes and understand areas to focus attention, identify regular operational activities for automation or improvement and document standard methodologies to develop an application support knowledgebase.